Exacta Print Privacy Policy

Ver 1.0.0 - May 2018

Background:

Exacta Print Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

  1. Information About Us

    Exacta Print Limited.
    Private Limited Company
    Registered in Scotland under company number SC058429
    Registered address: Titanium, 1 Kings Inch Place, Renfrew PA4 8WF
    Address: Exacta Print Limited, 92 West Regent Street, Glasgow G2 2QD
    VAT number: 892 9984 39

  2. What Does This Notice Cover?

    This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

  3. What is Personal Data?

    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

    The personal data that we use is set out in Part 5, below.

  4. What Are Your Rights?

    Under the GDPR, you have the following rights, which we will always work to uphold:

    1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
    2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
    3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
    4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
    5. The right to restrict (i.e. prevent) the processing of your personal data.
    6. The right to object to us using your personal data for a particular purpose or purposes.
    7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. This data will be supplied to you in a structured, commonly used and machine-readable format.
    8. Rights relating to automated decision-making and profiling. We do not use your personal data for any automated decision-making or profiling.

    For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

    Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

    If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

  5. What Personal Data Do We Collect?

    We may collect some or all of the following personal data (this may vary according to your relationship with us):

    • Full Name;
    • Address;
    • Email Address;
    • Telephone Number;
    • Trading Name;
    • Payment Information;
    • Information about your preferences and interests

    Your personal data is obtained from the following third party:

    • Google
    • Other social media outlets (Facebook, LinkedIn etc.)
  6. How We Use Your Personal Data.

    Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

    • All data required to provide and manage your account.
    • Supplying our products and services to you. Your personal details will be required in order for us to enter into a contract with you.
    • Personalising and tailoring our products and services for you (Business card artwork and content, for example).
    • Communicating with you. This may include responding to emails or calls from you.
    • Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us using the details provided in Part 11).

    With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

    We use the following automated system for carrying out certain kinds of decision-making and profiling. If at any point you wish to query any action that we take on the basis of this, GDPR gives you the right to do so. Please contact us to find out more using the details in Part 11.

    The following automated decision-making method(s) and automated profiling method(s) may be used:

    • Under the lawful basis for processing, known as Legitimate Interests, we use cookies to help improve the security, performance and user experience of our websites. Each section is expanded on, in the list below. We protect users by anonymising their IP address before any data is recorded to disk. These cookies are small text files used to transfer information and collect data to help us better understand our user base and how they use our websites.
      • Under security, we use these cookies to help identify and prevent security risks. For example, we may use there cookies to store your session information to prevent others from changing your password without you username and password.
      • Under performance, we use these cookies to collect information about how you interact with our services. For example, we may use these cookies to determine if you have interacted with a certain page.
      • Under user experience, we use these cookies to help us improve the services and interactions customers use on our websites. For example we can use these cookies to learn more about which features are the most popular with our users and which ones might need some improvement.
  7. How Long We Keep Your Personal Data?

    We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

    • Data collected through the use of Google Analytics and cookies will deleted after 48 months.
    • Data collected for the use of customer account creation and maintenance, processing orders, sending orders and artwork will be kept indefinitely for use of customer reorders etc.
    • Data collected for the use of marketing will be kept in order to keep customers up to date with offers and services we supply. This data can be removed upon request using the details found in section 11. Data will also be deleted if evidence suggests that a particular method of contact is no longer in existence.
  8. How and Where We Store Or Transfer Your Personal Data.

    Data may be stored (i.e. Google) or transferred some or all of your personal data to/in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA.

  9. We Will Not Share Your Personal Data.

    We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

    In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

  10. How You Can Access Your Personal Data.

    If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

    There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. If you wish to exercise your right to erasure in regards to an account or service held with us, we must first ask you to clear any remaining or outstanding balance on said account before we can process your request.

    We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

  11. How You Can Contact Us.

    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

    Email address: hello@exactaprint.com
    Telephone number: 0141 352 6800
    Postal Address: Exacta Print Ltd, 92 West Regent Street, Glasgow G2 2QD

  12. Changes to this Privacy Notice

    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

    Any changes will be made available in this privacy policy. Notifications of any changes to our Privacy Notice will be posted on our social media channels.

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